Have you ever wondered how Staples can charge just $90 for a virus removal when a typical scan takes hours and most virus/spyware removals take multiple scans with different applications these days? Even then most tools fail.
I have a really simple explanation. Actual virus removals never happen. Staples outlines below the process to remove viruses and spyware from customers computers and the process fails miserably every single time. So what do Staples techs do in practice? They charge customers a low fee for a virus removal and then upsell when the removal fails. So instead of getting $90 customers get charged $100 for up to 10GB of data to be backed up, $100 for an OS installation, and $30 per software title that needs to be reloaded. Now- that is assuming the customers have made recovery discs. If they haven’t it is another $40. What is worse the non-tech employees are trained to bring computers in for diagnostics- which adds another $70 to the bill. I have no problem charging customers allot for service- but being dishonest about the charges really bugs me. Then they also attempt to sell you the same program (Norton) that didn’t pick up the vriuses in the first place.